Digital Literacy in the Age of AI: Empowering Adult Learners for a Changing World

Written by Yaimar Molina, First Literacy Marketing and Communications Intern

Artificial intelligence (AI) is no longer a distant concept, it’s reshaping how we live, work, and learn. From job applications and healthcare portals to everyday communication and education, AI tools are becoming part of daily life.

In a previous blog post, “Navigating the AI Landscape in Education”, we explored how tools like ChatGPT are transforming classrooms. In this blog post, we’re focusing on the impact of AI tools on adult learners: those seeking jobs, supporting families, or returning to education after time away.

For adults who already struggle with low literacy skills, navigating this new digital landscape presents even greater challenges. Digital literacy is more important than ever, but it’s also evolving fast. Without the right support, many adults risk being left behind. However, with thoughtful guidance, AI and other digital tools can become powerful resources to boost learning, build confidence, and open doors to new opportunities.

What Digital Literacy Means in 2025

Digital literacy once meant knowing how to use a computer, search the internet, or write an email. Today, that definition has expanded. In 2025, digital literacy includes interacting with AI, recognizing misinformation, understanding how personal data is used, and engaging with digital platforms in informed ways.

For example, job seekers may use ChatGPT to draft resumes, or patients may rely on chatbots to navigate healthcare systems, an experience that demands not just digital skills, but also clear, accessible communication. As we explored in our blog post on health literacy, navigating healthcare information is already challenging for many adults. Now as healthcare moves increasingly online, digital literacy and health literacy are becoming even more intertwined.

These are real tools solving real problems, but they also require new skills and a mindset that embraces adaptability, critical thinking, and the confidence to ask questions.

Barriers Adult Learners Face

Despite the growing presence of digital tools, many adult learners, particularly those enrolled in Adult Basic Education (ABE) programs, continue to face barriers. Adults who have not followed a traditional education path, who struggle with low literacy skills, or who have limited financial resources often experience greater challenges accessing and navigating digital technology.

Reliable internet access and up-to-date devices are not a given; even when available, many adults are unfamiliar with AI tools, making tasks like filling out an online form feel overwhelming.

Language barriers, especially for English for Speakers of Other Languages (ESOL) learners, add another layer of difficulty in understanding and trusting digital content. In fact, research from the National Center for Education Statistics shows that adults with lower literacy levels are less likely to use technology in everyday life, deepening the digital divide.

For adult learners who have experienced setbacks in education, technology can evoke fear or mistrust — but with the right support systems, these barriers can be overcome.

How AI Can Help, With the Right Support

AI isn’t just another challenge; it can also be part of the solution. When used thoughtfully, AI can personalize learning, increase access, and make tasks faster and easier.

Tools like AI-powered translators can support ESOL learners. Resume generators and job prep platforms can make employment more attainable. Interactive chatbots can offer real-time feedback and encouragement.

But one thing is clear: AI is not a replacement for human connection. Adult learners need trusted guides like educators, tutors, and community programs to help them navigate these tools with confidence and context.

Tips for Supporting Adult Learners with Digital Literacy

Supporting adult learners with digital literacy doesn’t require cutting-edge technology, just a thoughtful, learner-centered approach. Here are a few ways educators can help adult learners feel more confident with digital tools:

• Start with the basics: Even learners with smartphones may need help navigating a desktop computer, using a mouse, or understanding how tabs and browsers work. Don’t assume prior knowledge.
• Make space for questions: Technology can be intimidating, especially if learners fear making mistakes. Build trust by encouraging questions and modeling curiosity.
• Use real-world scenarios: Teach digital literacy in context, like applying for a job online, reading AI-generated content, or using a translator app at a doctor’s appointment.
• Stay flexible and responsive: Learners’ needs evolve quickly. Listen, adapt, and incorporate feedback regularly, just like we do with our First Literacy workshops.

Narrowing The Digital Divide

Literacy today is about more than just reading and writing. It’s about navigating digital spaces, asking questions, using tools responsibly, and staying curious in a world that’s constantly changing. At First Literacy, we’re proud to stand with adult learners — and the educators who support them — as they rise to this challenge.

This May and June, we’re offering two engaging workshops to help adult educators enhance their digital teaching toolkit:

Digital Writing Skills
Friday, May 30 | 1:00 – 3:00 PM
Presenters: Dr. Christine Miller and Dr. Daphne Greenberg

Tech In and Beyond the Classroom!
Friday, June 4 | 1:00 – 4:00 PM
Presenter: Caroline McKinnon

These sessions are designed to make technology more approachable, engaging, and meaningful, both for educators and the adult learners they support. Additional free tools and resources to support digital learning are available on our Resources for Educators page.

Together, we can close the digital literacy gap and open doors to employment, independence, and lifelong learning.